Terms and Conditions

Certus Spatial Solutions Ltd
Company no. 17364270, registered in England and Wales
Registered office: Office 749, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW

1. About Us

Certus Spatial Solutions Ltd ("Certus", "we", "us", "our") provides Measured Building Surveys, 3D laser scanning, topographical surveys and UAV drone surveys to architects, designers and property professionals.

All work is carried out under the personal oversight of Ling-Yuk Yeung MRICS, Chartered Land Surveyor and founder of the practice.

2. Regulated by RICS

Certus Spatial Solutions Ltd is regulated by the Royal Institution of Chartered Surveyors (RICS). As a regulated firm, we are required to comply with the RICS Rules of Conduct for Firms, and our work is carried out to RICS professional standards.

RICS firm registration number: 929139

3. Professional Indemnity Insurance

Certus Spatial Solutions Ltd holds Professional Indemnity Insurance, meeting the standards required by RICS. Cover extends to the professional services described in this document. Details of our cover, including cover applicable to specific services, are available on request.

4. Scope of Services

The specific scope, deliverables, timescales and fees for each survey are agreed with the client in writing before work commences, typically by way of a written quotation or engagement letter. These Terms and Conditions apply alongside, and in the event of conflict are subordinate to, the terms set out in that written agreement.

Surveys are carried out with reference to the RICS Measured Surveys of Land, Buildings and Utilities ,3rd edition. It remains the client's responsibility to review deliverables on receipt and to confirm they represent a reasonable record of the property for the intended purpose.

5. Subcontractors

Certus Spatial Solutions Ltd may engage subcontractors to assist with CAD drafting and other aspects of survey delivery. All work carried out on our behalf is subject to confidentiality obligations. Certus remains fully responsible for the quality and accuracy of all deliverables provided to the client, regardless of whether any part of the work was carried out by a subcontractor.

6. Client Obligations

The client is responsible for:

• providing accurate information about the size and scope of the property at the time of instruction, including any outbuildings or structures to be included in the survey;

• arranging safe and reasonable access to the property at the time agreed, and ensuring Certus's representative can access all areas required for the survey;

• confirming that Certus has the necessary permissions to attend and survey the property, including consent from any relevant third party (such as a landlord, tenant, or managing agent) where applicable.

Where access cannot be arranged as agreed, resulting in an additional site visit, this may be charged separately.

7. Fees and Payment

Fees are quoted on a case-by-case basis, taking into account factors including location, property size, complexity, access requirements and time on site. A written quotation is provided before any work commences, and no work will begin without the client's agreement to that quotation.

A deposit of 50% of the quoted fee is required before work commences. The remaining balance is invoiced once drawings are complete, and final deliverables (including drawings, CAD files and reports) will be issued upon receipt of full payment.

Payment should be made within 7 days of the invoice date. If the invoice is not settled by this date, we reserve the right to charge statutory interest at 8% above the Bank of England base rate on the amount unpaid, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Where necessary, up to three minor amendments to draft drawings will be made free of charge following delivery. Certus reserves the right to charge for further amendments beyond this.

8. Cancellation Policy

Appointments may be cancelled or rescheduled free of charge with at least 7 days' notice.

Cancellations received with less than 7 days' notice may incur a cancellation charge of up to 50% of the quoted fee, to reflect costs already committed, including equipment hire. Where a deposit has already been paid, this will be retained in full or part settlement of the cancellation charge.

Where an appointment has already taken place and work has commenced, the client will be responsible for all costs incurred by Certus Spatial Solutions Ltd up to the point of cancellation, which may be the full contract price.

9. Liability

Certus Spatial Solutions Ltd will provide services with reasonable skill and care, in accordance with the standards expected of a RICS-regulated firm.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Subject to the above, our total liability to the client for any claim arising from the services provided shall not exceed £500,000, being the level of our Professional Indemnity Insurance cover. We shall not be liable for any indirect, consequential loss, or loss of profit arising from the use of survey data or deliverables..

10. Intellectual Property

Unless otherwise agreed in writing, Certus Spatial Solutions Ltd retains copyright in all survey data, point clouds, drawings and other deliverables produced. Clients are granted a licence to use deliverables for the purpose for which they were commissioned. Deliverables may not be sold, transferred or relied upon by third parties without our prior written consent.

11. Data Protection

Certus Spatial Solutions Ltd processes personal data (such as client contact details) in accordance with UK data protection law. Information provided to us is used solely for the purpose of delivering our services and will not be shared with third parties beyond what is reasonably required for that purpose, including subcontractors engaged under confidentiality obligations as set out in clause 5.

12. Force Majeure

Certus Spatial Solutions Ltd shall not be liable for any delay or failure to perform its obligations where this is due to circumstances beyond our reasonable control, including adverse weather (particularly relevant to UAV drone surveys), equipment failure, or other events beyond our reasonable control.

13. Client Money

Certus Spatial Solutions Ltd does not hold client money in the course of providing its services.

14. Complaints Handling Procedure

We are committed to providing a high standard of service. If you are unhappy with any aspect of our service, please contact us in the first instance:

Email: info@certus-spatial.co.uk

We will acknowledge your complaint within 7 days of receipt, and aim to provide a full response within 28 days.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Centre for Effective Dispute Resolution (CEDR), an alternative dispute resolution provider approved by RICS:

CEDR
70 Fleet Street, London EC4Y 1EU
www.cedr.com

A record of all complaints received is maintained in accordance with RICS requirements.

15. Website Use

The content of this website is provided for general information purposes only. While we take care to ensure accuracy, Certus Spatial Solutions Ltd makes no warranties as to the completeness or accuracy of the information provided, and accepts no liability for any loss arising from reliance on it.

All content, including text, images and drawings, is the property of Certus Spatial Solutions Ltd unless otherwise stated, and may not be reproduced without permission.

16. General

No variation to these Terms shall be effective unless made in writing and agreed by both parties. We reserve the right to amend these Terms from time to time; the current version will always be available on our website.

A person who is not a party to the Contract shall have no right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

Certus Spatial Solutions Ltd
Office 749, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW
info@certus-spatial.co.uk
+44 (0)773 777 2182