Privacy Policy

Certus Spatial Solutions Ltd
Company no. 17364270, registered in England and Wales
Registered office: Office 749, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW

Last updated: August 2026

1. Who We Are

Certus Spatial Solutions Ltd ("Certus", "we", "us", "our") is the data controller for the personal data described in this policy. If you have any questions about how we handle your data, contact us at info@certus-spatial.co.uk.

2. What Information We Collect

We may collect the following information:

• Contact details you provide when enquiring about our services or submitting our website contact form, such as name, company name, email address and phone number.

• Property or project information you provide in connection with a survey enquiry or instruction, such as the address of the property to be surveyed.

• Communications you send us by email, phone or through our website.

• Technical data, such as your IP address and browser type, collected automatically when you visit our website.

We do not collect payment card details through our website.

3. How We Use Your Information

We use your personal data to:

• respond to enquiries and provide quotations;

• carry out and deliver survey services you have instructed us to provide;

• send invoices and manage payment;

• comply with our legal and regulatory obligations, including those relating to RICS regulation and UK company law;

• improve our website and services.

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary to provide a quotation or deliver services you have instructed.

• Legitimate interests: where processing is necessary for us to respond to enquiries, maintain business records, and improve our services, and this does not override your rights.

• Legal obligation: where we are required to retain records for regulatory, accounting or tax purposes.

5. Sharing Your Information

We may share limited information with:

• Subcontractors engaged to assist with CAD drafting, who are bound by confidentiality obligations. Only information reasonably necessary for the delivery of your survey (such as the property address) is shared.

• Professional advisers (such as our accountant or insurer) where necessary for the operation of our business.

• Regulatory bodies, including RICS, where required.

We do not sell or rent your personal data to third parties, and we do not transfer personal data outside the UK.

6. How Long We Keep Your Information

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or regulatory requirements. Survey records and related client correspondence are typically retained for up to 6 years following completion of the relevant project, though certain data — such as point cloud files — may be deleted sooner where retention is not required, for example due to file size or storage considerations.

7. Your Rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you;

• request correction of inaccurate data;

• request deletion of your data, subject to our legal and regulatory retention obligations;

• object to or restrict certain processing;

• request a copy of your data in a portable format.

To exercise any of these rights, contact us at info@certus-spatial.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Cookies

Our website uses cookies to support basic functionality and to help us understand how visitors use our site.

We use Google Analytics to collect anonymised information about website usage, such as pages visited and time spent on site. This helps us improve our website and services. Google Analytics uses cookies to do this — you can find out more about how Google uses this data at policies.google.com/privacy.

When you visit our website, you will be shown a cookie banner allowing you to accept or decline non-essential cookies. You can also opt out of Google Analytics tracking at any time using a browser extension such as the Google Analytics Opt-out Browser Add-on.

We do not use advertising or social media tracking cookies.

9. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website.

10. Contact Us

Certus Spatial Solutions Ltd
Office 749, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW
info@certus-spatial.co.uk
+44 (0)773 777 2182